Delivery, Payment, and Refund Policy

Delivery Terms

1.1. Delivery Type: Electronic delivery.

1.2. Term: Access to the service (access keys/credentials) is provided automatically to the Customer's email instantly upon payment confirmation.

1.3. Region: Worldwide (Internet).

Refund Policy

2.1. Technical Fault: If the service does not work due to the Contractor's fault, the Customer is entitled to a full refund within 10 days of payment. Requests must be sent to support@redka.ai.

2.2. Subscription Cancellation: Since the subject of the agreement is the granting of rights to use Software (License), the service is considered fully rendered at the moment access is granted. Refunds for the already paid and activated period are not provided (unless otherwise required by law).

2.3. Cancel Auto-renewal: The Customer may cancel automatic subscription renewal at any time in their personal cabinet.